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Frequently Asked Questions
Do you still have questions before or after your booking, or about your stay? We’ve compiled the most important answers here.
Our service package combines various additional services for our holiday apartments and houses. This includes, among other things, the cleaning fee, Wi-Fi, sauna, bed linen, and towels.
The tourist tax for the town of Braunlage is not included in the package, as it must be calculated individually for each booking.
The service package is automatically added to all holiday properties when you book.
If you have further questions about the service package, please feel free to contact us at any time.
Our apartments are available for check-in from 4:00 PM. Check-out should be by 10:00 AM.
For €50.00 and subject to availability, we are happy to book an early check-in or late check-out for you. Please contact us!
No. A linen package with enough bed linen and towels for all guests is included in the price.
Do you need more supplies or prefer to be on the safe side? Simply add a linen package when booking.
We will send you the invoice by email approximately 3 to 4 weeks before your arrival. This email will contain all important information regarding your stay with us.
You can pay by bank transfer or cash on site. We accept credit cards on site, but we cannot charge them remotely.
Dogs are very welcome here. We charge a one-time fee of €40.00 per pet.
Each holiday apartment has a parking space directly near the house. If you arrive with more than one car, please use the parking spaces on our properties that are not assigned to a specific apartment.
Our large apartments for 6-8 people (e.g., Die Hütten 2 and 3) have multiple assigned parking spaces.
Your booking documents contain a code that you can use to open the door. Enter it at the door and confirm with the checkmark.
Please note that we do not issue keys for the apartments.
The access code expires upon your departure. Therefore, please make sure you haven’t forgotten anything in the apartment before you leave.
We order it every year, at least. :-)
You can check the current snow conditions via the webcams of the Wurmberg cable car.
We have designated communal ski and bike storage rooms in almost all our properties. There you can store all bulky items (sleds, strollers, bicycles, ski equipment, etc.).
Please do not take these items into your apartment!
We do not offer breakfast. However, we recommend the Designhotel Viktoria (100 m from Stadt Chalet), where you can book breakfast subject to availability.
You can make an inquiry for breakfast or dinner at Designhotel Viktoria here.
Would you like to pay on site? No problem!
During your stay, you can visit us at StrandBerg’s VIELFALT in Hotel Viktoria at Herzog Wilhelm Straße 10. It is open daily from 9 AM to 5 PM. We accept cash, EC card, and credit cards on site.
Please note that we cannot charge your credit card in advance. Booking portals like Booking.com request your credit card information to verify your booking. Unfortunately, we have no influence over this.
Subject to availability of the holiday apartments, we are happy to extend your stay.
To operate the appliances, there is a guest folder with instructions in each apartment. There you will find all the necessary descriptions to operate our sauna, automatic coffee machines, etc.
Of course, we take care of defective or malfunctioning appliances in your apartment. If you notice a technical defect, please let us know.
Generally, we only provide a basic supply of important items such as dishwasher tabs, coffee beans, soap, etc. Please make sure to provide for yourself according to the length of your stay.
Additional linen packages can be booked before your stay or requested from us. Please note that we will charge you for this.
Of course, you can also contact us by email at any time. From Monday to Friday, 8 AM to 4 PM, you can usually reach us by phone at +49 5520 999 79 79.
